Frequently Asked Questions:

Q1. Do you accept orders from outside the United States?

Yes, we accept orders from around the world however; however, our prices are listed in U.S Dollars.  We do not accept currency other than US Dollars.  Currency sent through Paypal using either your Paypal account or a credit card will be converted automatically.  You can calculate the cost in your local currency using the Universal Currency Converter at XE.com.  Do not under any circumstances send a cash, check, money order or Western Union payment in a currency other than US Dollars.

Q2. What if I don't have a Paypal account?  How can I create one?

PayPal's home page is: http://www.paypal.com. There is a Sign Up link at the top that you can follow, or take this link directly to it: https://www.paypal.com/cgi-bin/webscr?cmd=_registration-run.   If you are a parent, it is imperative that you make all purchases with your paypal account for your child. DO NOT give your child (or anyone else) access to your PayPal account. Giving access to your PayPal account is as tantamount to giving full access to your credit card.  The majority of fraudulent orders come from children using their parents' credit cards or Paypal accounts without permission.  If you are a parent and you would like to receive a phone call or email to verify every order that is made with your account, we will be happy to help. 

Q3.  What information should I include with my payment?

The more information you provide, the easier it will be for us to approve your order without needing to contact you. If you are paying by PayPal or credit card, we would appreciate it if you include your confirmed address and phone number.  Please select "shipping is required" at checkout to include this information with the payment.  This goes toward weeding out the fraudulent orders. The more information you provide, the easier it will be to confirm your identity. If you're paying by one of the alternate methods (cash, check, money order), we will ask you for all the information we need in our email correspondence with you. We will never use your personal information for purposes other than verifying the integrity of your order.  Don't forget to include your choices for the specials and rune packages in the notes of your payment.

Q4. How will the items be delivered to me?

We will create a mule account to hold the item(s) you've ordered.  The username and password of this account will be e-mailed to your primary Paypal address, or the e-mail address you provided at checkout.  After you have received the email, it is your responsibility to remove the items from the mule account before it expires. Mule characters expire 10 days after creation if they haven't been logged into Battle.net, so it is important that you retrieve your items right away. 

Q5. How do I transfer the items to my character from the mule account?

There are a few ways that this can be done. I'll list them in order of safety.
1. If you have 2 computers, each with a copy of Diablo 2, you will be no problem transferring the items to yourself in a game.

2. If you have a friend that can help you, just get him/her to log on to the mule account and transfer the item to your character in a game. DO NOT trust random people you have met on Battle.net to help you transfer your $100 order. Get someone you know in real life to do this. People tell us all the time how they trusted their Battle.net "friend" and they turned on them and stole all the items.

Although it is possible to transfer alone using a stable, private game, this method is risky.  If the game crashes, or if you don't get back to it fast enough, the items will be lost.

Do not under any circumstances attempt to transfer items in a public game.   The items could be stolen, or the game could fill up preventing you from reentering.

Items lost transferring will not be replaced.  If you do not have a way to safely transfer the items yourself, please contact us.

Q6. How long does it take to get my items once I've paid?

We offer to deliver items with 24 hours. However, most orders will be deliveried with 30mins-12hours. If you don't receive items after 24hours you have made the payment, please contact us. Some orders may require extra verification which might cause a delay. If we need extra information from you, we will ask.

Q7. Do you sell unperm items?

No.

End of FAQ